MADRIX NEO UPGRADE - MADRIX Forum

MADRIX NEO UPGRADE

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Menelaos1
Posts: 1
Joined: Mon Sep 11, 2017 10:18 am

MADRIX NEO UPGRADE

Post by Menelaos1 » Mon Sep 11, 2017 10:25 am

Hi there,

We are using 3 MADRIX NEO devices at the moment. We need to upgrade our system with more LED strips, can we purchase the Professional Dongle and Some Nebula and still use the 3 NEO as simple DMX output devices together with Nebula?
For example 2 x Nebula to output universe 1 thru 16 and the NEO's universe 17 thru 19??

Best,
M

Guertler
Support
Posts: 668
Joined: Tue Feb 04, 2014 10:47 am

Re: MADRIX NEO UPGRADE

Post by Guertler » Tue Sep 12, 2017 8:07 am

Hello Menelaos1,

Welcome to the MADRIX forum.

Of course it is possible to use a MADRIX KEY professional and some MADRIX NEBULAs additional to the 3 existing NEOs and control it with one and the same MADRIX PC.
If you are using the 3 NEOs and a MADRIX KEY professional, you will be able to output up to 67 DMX universes.

rocky700
Posts: 1
Joined: Mon Feb 04, 2019 7:17 am

Re: MADRIX NEO UPGRADE

Post by rocky700 » Mon Feb 04, 2019 7:22 am

I have been facing the issue with the Madrix Neo as the latest version is not running properly ion my system and I really do not know what to do. Please suggest me the way I can make this run on my system. I have just updated the system.

Guertler
Support
Posts: 668
Joined: Tue Feb 04, 2014 10:47 am

Re: MADRIX NEO UPGRADE

Post by Guertler » Tue Feb 05, 2019 11:15 am

Hello rocky700,
Welcome to the MADRIX forum.

To analyse the issue a bit more in deep can you please tell us the serial number of the MADRIX NEO interface? You will find the serial number on the backside of the NEO. Furthermore please tell use the used MADRIX version. You will find the exact MADRIX version when you go in MADRIX to "Help > About".

Also please double check the following steps:
  • The driver of the MADRIX NEO must be installed correctly.

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