Madrix Crash when saving show

[BASTIAN]

Hi,
I've big issue with Madrix 5 and Windows 10.
Madrix crash ( don't answer ) when I save my show. Sometimes it works, most of time not.
When I restart the computer, I can save 1 or 2 times and after it crashes again.
Never seen that before ( I'm working with MAdrix since 2012... )
The computer configuration is :

MotherBoard Gigabyte C246M-WU4
CPU Intel Core i7-8700 6 Coeurs 3.20 Ghz
Memory DDR4 Sdram 16 Go 2400 Mhz x 2
SSD 500 Go Sata 2.5"
Graphic Card Nvidia Quadro Pro P1000
Windows 10 pro x64

professionally assembled.
Any ideas?

[Schulze]

Hi BASTIAN,

We are sorry for the inconvenience.

Could you please provide some further information about the issue?

1) Where did you save the show? On a harddrive or a flashdrive?

2) Could you please send us a MADRIX Logfile and your MADRIX setup via e-mail (to: info[at]atmadrix[.]com)? To save the logfile please start MADRIX and go to "Tools > Logfile", click the button "Save As..." and enter a name for the Logfile.

3) Which workload does the CPU, RAM and storage have while saving? You can gain those information from the Windows "Task-Manager".

Thank you!

I'm looking forward to hearing from you.

[BASTIAN]

Hi ,
Thanks for your quick reply.
I don' t have the computer in the hand.
I see the client at the end of this week.
Back to you with all informations ASAP

[Schulze]

Hi BASTIAN,

Could you please ensure that your client uses the following graphic setting:

Please go to Desktop > Right Mouse Click > NVIDIA Control Panel > 3D Settings > Manage 3D settings > Global Settings > Global presets: > Choose "Workstation App - Dynamic Streaming" > Click Restore > Click Apply

Thank you!

[BASTIAN]

Hi
I've sent the informations to info@madrix.com.
I've already checked the NVidia Settings.
It's OK
Regards
Bastian