MADRIX Forum

I have a computer that was recently upgraded to windows 10 that keeps crashing mid show.

The computer specs:
Windows 10 Home
Version 1607
Build 14393.321
Intel Core I7-4770 3.4GHZ
8gb Ram
64 bit

The show file is:
Madrix 3.6a (3.6.1.0)
64 Universe Licence
Patch of 350 x 200 using under 36 universes or RGB pixels
Artnet in for DMX triggering
Artnet out to GLP PP4 Drivers


We keep having crashes mid content playback. A lot of our content is trigger 1-2 minutes apart and it is normally in this null that it happens. I have tried running in windows 8 compatibility mode, but it has not helped. Any thoughts on how I can fix this?

Hello stevenhallav,
.
For an exact issue analysis of the experienced MADRIX crash we need your MADRIX setup and the logfile.
Please send the setup and logfile via e-mail to info[at]madrix[dot]com.
.
To save the logfile please go in MADRIX, to "Tools > Logfile", click the button "Save As..." and enter a name for the Logfile.
To save the Setup go to "File > Save Setup as..." and enter a name.