LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

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hakan.koc.jtk
Posts: 2
Joined: Thu Feb 11, 2021 5:17 pm

LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Post by hakan.koc.jtk »

Hi

LUNA16 + MADRIX 5 (Basic Licence)
No Signal Output at DMX Outputs 9-16; where Outputs 1-8 work fine (both tested with USB & Art-Net,Ethernet
All outputs ON (1-16); tested also with DMX In ON or OFF

Tested with default MADRIX Setup or custom patching setup
DMX Watcher shows DMX Out as per the program, yet no physical output signal at the Luna16 Outputs 9-16

DMX signal is tested with Swisson XMT-350

Looking forward to receiving your support
Guertler
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Joined: Tue Feb 04, 2014 10:47 am

Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Post by Guertler »

This issue report was also send via e-mail.

It was a hardware issue especially in this LUNA 16.
The issue has been already solved.
richardshodges
Posts: 3
Joined: Sun Nov 07, 2021 4:09 pm

Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Post by richardshodges »

Tile Installer
Hey! May I know how did you fixed this issue?

Richard
Schulze
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Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Post by Schulze »

Hi richardshodges,

In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!

Thank you.
olivia1443
Posts: 2
Joined: Tue Apr 26, 2022 11:08 am

Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Post by olivia1443 »

Schulze wrote: Fri Nov 12, 2021 2:53 pm Hi richardshodges, Mary

In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!

Thank you.
What would I do now? My partner opens the device himself.
Fritzsche
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Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Post by Fritzsche »

olivia1443 wrote: Tue Apr 26, 2022 11:16 am What would I do now? My partner opens the device himself.
Please contact our team via e-mail at info[at]madrix.com
olivia1443
Posts: 2
Joined: Tue Apr 26, 2022 11:08 am

Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Post by olivia1443 »

Fritzsche wrote: Tue Apr 26, 2022 11:50 am
olivia1443 wrote: Tue Apr 26, 2022 11:16 am What would I do now? My partner opens the device himself. lead generation
Please contact our team via e-mail at info[at]madrix.com
Will do that, Thanks to you. :)
richardshodges
Posts: 3
Joined: Sun Nov 07, 2021 4:09 pm

Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Post by richardshodges »

Schulze wrote: Fri Nov 12, 2021 2:53 pm Hi richardshodges,
www.chandlerconcreteworks.com
In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!


Thank you.
Sorry if it took me so long to reply, and yes, it worked. Thank you so much for your assistance.
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