Madrix 3 Crashing

This forum is assigned for bug reporting of Version 3.X. Please be as accurate as possible.

Moderator: MADRIX Team

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CheeWeez
Posts: 2
Joined: Sun Jul 14, 2019 4:10 pm

Madrix 3 Crashing

Post by CheeWeez »

I'm using madrix 3 for a LED video wall and it keeps crashing when I try to save a new setup it does this randomly please help
Guertler
Support
Support
Posts: 880
Joined: Tue Feb 04, 2014 10:47 am

Re: Madrix 3 Crashing

Post by Guertler »

Hello CheeWeez,
Welcome to the MADRIX forum.

To analyze the occured problem we are in need of some more information. Can you please send us the following information via e-mail to info[at]madrix[dot]com?

We need:
- A MADRIX logfile when the KEY is connected.
- A saved MADRIX setup file. If it is possible please send us a non corrupt one
- What is the Matrix Size of your project?
CheeWeez
Posts: 2
Joined: Sun Jul 14, 2019 4:10 pm

Re: Madrix 3 Crashing

Post by CheeWeez »

Ok just sent you everything
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